Tax Office Frequently Asked Questions

New Information Regarding State Personal Property Tax Refund

Refundable Income Tax Credits

About Statements:

▪   When will I receive a statement?

All statements are mailed by July 15th.

▪   When are my taxes due?

To avoid interest charges pay the 1st half before October 1st and the 2nd half by April 1.

▪   Why is a previously owned vehicle appearing on my tax statement?

Personal property taxes run a year behind. For example, 2025 taxes would include property you owned July 1, 2024. If your statement is incorrect, please call the Assessor’s Office at 357-0250.

▪   Where is my account number located on my statement?

The account number is located in the top right hand corner in small writing.

▪   I didn’t receive my tax statement. How do I get another copy?

Call us at 357-0210.

▪   I lost/did not receive my statement. How can I find how much I owe?

Either call our office at 357-0210 or you may look your taxes up online by clicking on the ‘Tax Inquiry‘ link.

▪   Where can I find what my taxes were applied to?

This information is located on your statement, on the right hand side about halfway down the page.

DMV

▪   What do I need in order to receive my sticker at the courthouse?

You will need either the postcard from the DMV or your license plate number and your taxes for the vehicle paid.

▪   What if I didn’t receive a renewal form?

We can look it up as long as you have your license plate number.

▪   Do you do two year stickers?

No, we only do one year renewals for class A.

Payments:

▪   Can I pay by phone?

Yes, you may pay with your credit or debit card by calling our office during normal business hours at 304-357-0210. Please have your eight digit account number and your credit/debit card ready.

▪   Do you take credit cards?

Yes, we accept Visa, Mastercard, and Discover.

▪   Can I mail in my payment?

Yes, the address is: 409 Virginia St E, Room 120; Charleston, WV 25301 (Please write the account number from your statement on the memo line of your check.)

▪   Will I receive a receipt if I mail in a payment?

Yes, the receipt will be mailed to the address on the statement.

Other

▪   How do I apply for Homestead Exemption?

If you are age 64 or older, or 100% disabled, contact the Assessor’s Office at 357-0266.

▪  Who do I contact for an address change?

You will need to call the Assessor’s Office at 357-0250.